JyothiManikantan J

Service Operations Specialist

Infosys BPM

26-03-2024 to 06-02-2026 · Bangalore

Managed day-to-day service operations; logged and tracked defects; analyzed requirements and created operational workflow documentation; implemented process improvements that reduced turnaround time by 25%; coordinated with cross-functional teams to enhance customer satisfaction and service delivery.

Quality Assurance & Service Analyst

Infosys BPM

Conducted QA testing and documented defects for service-related applications; supported service teams with operational insights and performance reporting; developed training materials and guided team members on best practices; improved documentation accuracy, reducing service errors by 25%.

Human Resource Assistant

Accenture

Developed and implemented an HR strategy aligned with business objectives, resulting in a 15% increase in employee retention; led and managed a team of HR professionals; conducted recruitment; implemented HR technology solutions; mentored junior HR professionals; developed a succession planning program; led a change management initiative; analyzed HR process effectiveness using data.

Junior Executive

Ascent HR

Generated reports highlighting business insights; provided customer service and resolved issues; streamlined processes and implemented organizational systems; implemented quality control measures; reviewed employee concerns and opportunities; updated and maintained confidential databases and records.