Laveena Uchwani
Entrepreneur / Business Owner
About
Customer-focused professional with 6+ years of experience across customer service, business development, accounts payable, and business operations. Experienced in CRM systems, escalation handling, KYC/AML compliance, accounts payable, vendor management, and customer retention.
Experience
Customer Service Representative
Teleperformance (TP)
Aug 2022 – Jul 2023 · Bengaluru, India
Maintained a 95% Customer Satisfaction score while handling 70+ daily calls involving order, delivery, return, refund, and account issues. Delivered first-contact resolution and partnered with internal teams, logistics partners, and sellers to resolve escalations while meeting quality, productivity, and adherence targets.
Entrepreneur / Business Owner
Live Fashion (Women’s Boutique)
Oct 2017 – Aug 2023 · Latur, India
Owned and managed end-to-end retail operations, including sales, inventory management, procurement, vendor coordination, billing, and cash flow. Built long-term customer relationships, drove repeat business and retention, and sustained profitable independent business operations.
Business Development Executive
Jana Small Finance Bank
Jan 2020 – Aug 2020 · Latur, India
Acquired and onboarded customers by assessing financial needs and recommending banking products. Conducted KYC verification and AML compliance checks, educated customers on banking services, met acquisition targets, and supported retention and business growth.
Process Executive – Accounts Payable
Infosys BPM
May 2016 – Aug 2017 · Pune, India
Managed end-to-end accounts payable operations, including invoice validation, three-way matching, vendor payment processing, employee reimbursements, aging reports, and payment escalations. Maintained audit-ready records and worked within SLA targets.
Education
Swami Ramanand Teerth Marathwada University
MBA, Accounting & Finance
2013–2015
79.25%
Swami Ramanand Teerth Marathwada University
B.Com, General Business
2010–2013
78.38%
Indira Gandhi National Open University
M.Com, International Business
2015–2017
60%