HARDIK SRIVASTAVA
Operations Executive & Client Relationship
About
Operations professional with 3+ years of experience handling client relationships, CRM systems, process coordination, stakeholder management, and reporting across travel, government tourism, and financial advisory.
Experience
Operations Executive & Client Relationship
House of Travellers
2026 – Present
Manage day-to-day operations including documentation, booking coordination, itinerary planning, customer communication, SLA/TAT tracking, vendor coordination, CRM onboarding and lead follow-up, query resolution, SOP maintenance, and MIS/customer record updates.
Financial Advisory Consultant
Independent
2024 – 2026
Built and managed a network of 80+ investors, conducted 100+ consultations on long-term wealth planning and risk management, achieved a 95% first-contact resolution rate, and drove 25% network expansion through referrals.
Entrepreneurial Venture
Independent
2023 – 2024
Ran a product-distribution business supplying cafes, direct consumers, and institutional buyers, gaining experience in vendor sourcing and small-business operations.
Operations Coordinator
Abhyuthaan Business Ventures (UP Tourism Department)
2022 – 2023
Managed daily operations of the Tourism Department Command Centre; coordinated with KPMG consultants, government officials, and field teams; analyzed datasets covering 100+ construction projects; and built geotagged MIS reports using Excel and Google Sheets.
Men's Grooming Intern
Urban Company
2021
Managed onboarding, training, scheduling, and day-to-day coordination for 50+ service providers; resolved equipment and resource gaps; reduced operational downtime by 20%; and tracked performance, attendance, and provider feedback.
Education
Banaras Hindu University
Certificate, Healthcare Management
2021 – 2022
Banaras Hindu University
Master's Degree, Hospitality & Tourism Management
2019 – 2021
Shri Jai Narayan Mishra PG College, University of Lucknow
Bachelor of Commerce (B.Com)
2016 – 2019