About
Experienced banker with a strong background in customer service, financial planning, and sales. Skilled at building lasting relationships with HNI clients and promoting digital solutions for a seamless banking experience.
Experience
Service Desk Officer (Authoriser)
Kotak Mahindra Bank Ltd
Oct 2022 - Feb 2024 (1 yr 4 mo) · Karwar, KA
Developed wealth creation strategies for high-net-worth clients and promoted digital banking platforms, ensuring compliance as a vault custodian. Authorized transactions and processed service requests, consistently meeting turnaround time targets.
Manager (Preferred Relationship Manager)
HDFC Bank Ltd
Mar 2024 - July 2025 (1 yr 4 mo) · Karwar, KA
Guided clients in financial planning and investment while building strong relationships with HNI clients and promoting digital platforms to enhance customer experience.
Kotak VRM
Kotak Mahindra Bank Ltd
Aug 2018 - Sep 2022 (4 yrs 1 mo) · Mumbai
Conducted customer outreach for service inquiries and cross-selling banking products, achieving monthly targets for Life and General Insurance. Provided training to new trainees and handled international calls for NRI clients.
HR Executive & Recruiter
Kotak Mahindra Bank Ltd
Jul 2021 - Oct 2022 (1 yr 3 mo) · Karwar, KA
Responsible for hiring candidates in the banking sector, coordinating with management to identify relevant profiles aligned with business needs.
Credit Card Customer Service
ICICI Bank Ltd
Sep 2015 - Aug 2018 (3 yrs) · Mumbai
Fostered strong customer relationships and handled escalations for HNI clients, contributing to business development and maintaining high service quality.
Education
KB College of Arts, Commerce & Science
Bachelor, Finance & Accounts
Jun 2012 - Apr 2015
Passed with 62% from Mumbai University.
Bharat English High School & KB College of Arts, Commerce & Science
S.S.C / H.S.C
Aug 2010 - May 2012
Passed S.S.C with 64% and H.S.C with 61% from Mumbai University.
Bharat English High School & KB College of Arts, Commerce & Science
H.S.C.
Aug 2010 - May 2012
Passed from Mumbai University in June 2012 with 61%.
Bharat English High School
S.S.C.
Passed from Mumbai University in March 2010 with 64%.