Aakash Bharti

Quality Advisor

Shyam Vihar, Dwarka Sector 14 Kakrola, New Delhi 110078Customer Service and Quality Assurance
View resume
2roles
18skills
3education

About

Dedicated professional with experience in customer service, technical support, sales, quality assurance, complaint resolution, and process improvement.

Experience

Customer Care Executive

Concentrix

Aug 2022 – 2026

Provided technical support to end users through remote and on-site troubleshooting for hardware, software, and network-related issues; troubleshot LAN, Wi-Fi, VPN, and internet connectivity problems; collaborated with IT teams and vendors to resolve complex technical issues.

Customer Care Executive

Teleperformance

2 Years

Coordinated with hotels and airlines for customer refunds; handled complaints regarding bad experiences or unused services; ensured proper resolution and customer satisfaction.

Education

Delhi University

BA (Hons), Political Science

Shiv Vani Model Sr Sec School

12th (CBSE)

Shiv Vani Model Sr Sec School

10th (CBSE)

Skills

Customer ServiceCommunicationQuality AnalysisFeedbackProblem SolvingSalesNegotiationProcess ImprovementTechnical SupportHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingLANWi-FiVPNInternet TroubleshootingCustomer Complaint ResolutionCustomer Refund Coordination