About
Detail-oriented operations and administrative professional with 4+ years of experience in client management, operations handling, administrative support, and front-office management.
Experience
Operations Executive
Workez
Nov 11 – Till now
Managed high-volume email inboxes, client communication, meetings, appointments, calendars, and interdepartmental operations across housekeeping, maintenance, and security. Handled customer queries, prepared reports and meeting notes, and supported data entry and database management.
Operations Executive
Workafella
Dec 2023 - Feb 2025
Managed day-to-day operations, optimized processes to reduce client-request turnaround time by 30%, handled Zendesk CRM, improved ticket response efficiency by 25%, managed vendor bills and invoice approvals, supervised housekeeping, maintained attendance records, processed leave approvals, developed SOPs, and monitored KPIs.
Admin & Accounts Assistant
Apollo Sindoori Pvt Ltd
Dec 2022 - Jul 2023
Maintained financial records, processed invoices, handled bank documentation and reconciliations, managed office supplies and procurement, coordinated vendors, implemented digital record-keeping that reduced paperwork by 40%, and assisted with recruitment and corporate events.
Front Office Receptionist
Visaka The Amethyst (The Lotus Hotel)
Mar 2019 - Mar 2020
Managed front desk operations and 50+ daily guest interactions, handled calls and emails, scheduled executive appointments, managed visitors and security procedures, maintained inventory, and supported courier, mail, and administrative functions.
Education
Madras University
B.A., Arts & Humanities
Expected Graduation: 2025
Kalvi Institute
Diploma, Multimedia
Scored 85%