Ratish Chowdhary
Customer Service, Travel Operations and Visa Processing Professional
About
Customer service and travel operations professional with experience in front desk handling, ticketing, visa processing, ground handling, tourism operations, documentation and team supervision.
Experience
Ground Handling Supervisor & Dubai Visa Supervisor
Travel Assistance Tourism LLC – NEXUS DMC
March 2024 – June 2025 · Dubai, UAE
Supervised airport arrivals, transfers, hotel check-ins and tour logistics; coordinated transport teams, hotels and guides; resolved operational issues; oversaw visa applications from document verification through issuance; liaised with immigration authorities; maintained visa records; trained junior staff.
Senior Travel Consultant & Supervisor
Phoenix One Tourism
August 2023 – February 2024 · Dubai, UAE
Managed front desk and customer service, hotel site visits and audits, supplier onboarding, hotel and service contract negotiations, travel package sales, upselling, staff training, client issue resolution, quality follow-up and management reporting.
Customer Service Manager
Geo Nation Travel & Tourism LLC
May 2021 – July 2023 · Dubai, UAE
Managed customer retention goals, complaints and service improvement; supported customers with product and service selection; onboarded new clients; encouraged upgrades; and maintained effective performance under pressure.
Operation Executive
Ocean Air Travels
September 2019 – May 2021 · Dubai, UAE
Allocated tour pickup locations, scheduled driver pickups, prepared daily job cards, monitored tour guide and driver quality and attendance, prepared incentive reports, enforced safety measures and ensured itinerary compliance.
Sr. Executive
Cox & Kings
July 2017 – September 2018 · Mumbai, India
Scrutinized and collected visa documents, handled customer queries, coordinated missing documentation, ensured turnaround-time compliance, confirmed payments, prepared invoices, uploaded applications in EDNRD and prepared productivity reports.
Travel Consultant
Rayna Tours & Travels LLC
August 2014 – October 2016 · Dubai, UAE
Handled customer service and front desk operations, conducted hotel visits and weekly audits, trained new employees, resolved client discrepancies, performed service quality checks, prepared sales and compliance reports, and managed attendance and commission reporting.
Sr. Officer
Kuoni Travels & VFS Global
January 2011 – February 2014 · Mumbai, India
Answered visa-related passenger emails, assisted with online visa applications through the Emirates Airlines visa portal and Dubai Visa Processing Center, followed up on express visa applications, and tested and improved the visa portal.
Senior Customer Service Representative
TNT India Pvt Ltd
June 2010 – October 2010 · India
Handled end-to-end sea, air and land cargo delivery cycles, booked consignments, provided package updates, managed customer accounts and invoicing, prepared route quotations and coordinated with third-party carriers.
Semi Technical Customer Service Supervisor for Time Warner Cable
Stream Global Services Pvt Ltd
August 2008 – June 2010
Provided Level 1 technical support for cable boxes and modems, resolved billing disputes, trained new representatives on tools and processes, and prepared attendance, upsell and ad hoc reports.
Associate, promoted to Team Coach for Delta Airlines Customer Service process
WIPRO INDIA
February 2007 – August 2008 · India
Handled US-region flight, reservation and customer queries, provided email support for mileage posting and PIN queries, and managed team shift rosters.
Education
IITC Mumbai
Diploma, IATA (International Air Transport Association)
2006
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Diploma, Computer Management
Yashwantrao Chavan Open University
HSC
2004–2005