Akash Khedkar
Banking Officer / Phone Banking Virtual Relationship Manager
About
Dedicated Customer Service & Banking Professional with 5+ years of combined experience in retail and banking operations, including cash handling, billing, phone banking, and customer support.
Experience
Cashier & Billing Executive (Part-Time)
Begum Bazar Saree Showroom
2017 – 2022 · Begum Bazar
Managed cash transactions, billing, and daily sales reports; assisted customers at the help desk and over calls; maintained invoices, bills, and payment records; developed customer service, responsibility, and communication skills.
Banking Officer / Phone Banking Virtual Relationship Manager
ICICI Bank
2022 – Present
Handled customer banking queries over calls; provided support for accounts, cards, loans, and digital banking; ensured compliance with bank policies and RBI guidelines; maintained accurate documentation and customer records; coordinated with internal departments for issue resolution; delivered customer service while meeting performance targets.
Education
Jagruti Degree & PG College
Bachelor of Commerce, General
2019
70%
New St. Francis Xavier Jr. College
Intermediate
2016
65%
St. Paul’s Hi-Tech High School
SSC
2013
60%