Brian DSouza
Delivery Leader – Document Services & eDiscovery
About
Client-focused operational and delivery leader with 20+ years of experience across eDiscovery, document investigations, DSAR privacy processes, compliance-driven reviews, and medical/legal transcription. Extensive experience handling highly sensitive and confidential data under regulatory environments. Proven ability to lead multi-stage workflows, manage escalations, ensure defensible documentation, and deliver high-quality outputs within strict deadlines.
Experience
Delivery Leader – Document Services & eDiscovery
Lineal Services Pvt. Ltd.
Jan 2021 – Oct 2025 · Ahmedabad, Gujarat
Led large-scale global document review engagements involving privacy-regulated and litigation-sensitive data. Managed DSAR end-to-end lifecycle including identification, classification, redaction checks, and exception handling. Directed investigation-driven reviews to isolate risk-related documentation and compliance breaches. Implemented multi-tier QC frameworks ensuring accuracy in coding decisions and confidentiality markings. Maintained defensible documentation trails and structured reporting for client audits. Developed SOPs and workflow playbooks improving consistency and turnaround efficiency. Served as primary client contact providing delivery updates and risk mitigation strategies.
Assistant Manager – Medical Process
Global Workflow Solutions
Nov 2018 – Dec 2020 · Ahmedabad, Gujarat
Supervised a 15-member paralegal team supporting US legal and medical back-office operations. Managed large-scale mass tort reviews across medical devices and pharmaceutical litigations. Conducted structured audits of consent forms and medical records validating patient identifiers and compliance elements. Coordinated client communications via email and virtual meetings ensuring delivery accuracy and SLA adherence. Ensured compliance with Medicare, Medicaid, and private insurer documentation standards.
Medical Transcription – QA / Editor / Final Review
Saral Software Solutions | Medusind | Mediscribes | Contech BPO
2005 – 2017 · Ahmedabad, Gujarat
Progressed through roles from Transcriptionist to Senior QA and Final QA. Maintained 95–100% accuracy benchmarks across high-volume deliverables. Mentored junior transcriptionists and conducted daily quality calibration reviews. Recognized as Star Performer (twice) among 200+ QA professionals nationwide. Delivered consistent productivity of 1500–2200 lines per day with near-perfect accuracy.
Football Coach / Fitness Trainer
St. Xavier’s High School Loyola Hall & Ahmedabad United Football Club (AUFC)
Not specified · Ahmedabad, Gujarat
Coached players across age groups focusing on strength, endurance, discipline, and injury prevention. Designed structured training sessions, drills, and match-readiness programs. Developed leadership mindset and accountability culture among players. Represented Gujarat University at Inter-University Championships (Jodhpur 2003, Amravati 2004). Captained H.L. College of Commerce and St. Xavier’s High School Loyola Hall football teams. Competed at district, state, and national levels including NCC Nationals.
Education
H.L. College of Commerce, Gujarat University
B.Com, Commerce
2004
St. Xavier’s High School Loyola Hall
H.S.C.
2001
St. Xavier’s High School Loyola Hall
S.S.C.
1999