Sai pavan ajay Kandra
Authorization Specialist / AR Caller
About
Highly motivated professional with over 3 years of experience in US Healthcare, specializing in AR Calling, Authorization, and Customer Support. Proven expertise in insurance verification and denial management, with a strong focus on compliance and productivity.
Experience
Authorization Specialist / AR Caller
Veehealthtek Pvt. Ltd.
Dec 2024 - Oct 2025 (10 mo) · Hyderabad, India
Successfully verified patient insurance eligibility and obtained prior authorizations for medical procedures, managing the end-to-end AR calling process for US healthcare clients. Ensured compliance with HIPAA regulations while resolving denials and pending authorizations, contributing to timely payments and improved client satisfaction.
Customer Support Executive
Nestaway Technologies Pvt. Ltd.
Dec 2022 - Apr 2023 (4 mo) · Hyderabad, India
Resolved tenant queries efficiently using ServiceNow, acting as the Compliance SPOC to ensure quality control. Managed service requests and maintained SLA and performance reports, enhancing operational efficiency.
Customer Support Executive
Solid Systems Global
Apr 2021 - Sep 2022 (1 yr 5 mo) · Hyderabad, India
Provided comprehensive support for global clients through various communication channels, effectively identifying and resolving issues. Collaborated with cross-functional teams to enhance processes and maintained accurate documentation of customer interactions.
Education
Jawaharlal Nehru Technological University (JNTU), Vizianagaram
B.Tech