About
Customer service professional with 7 years of experience at Teleperformance, progressing from Customer Service Executive to Operations Supervisor.
Experience
Operations Supervisor
Teleperformance
3 Years Experience · Jaipur, Rajasthan
Supervised daily operational workflows, monitored KPIs and SLAs, conducted performance reviews and coaching, managed high-level customer escalations, analyzed operational metrics, and implemented process improvements.
Customer Service Executive (CSE)
Teleperformance
4 Years Experience · Jaipur, Rajasthan
Delivered end-to-end customer support, resolved complex issues, maintained CSAT, FCR, and AHT performance benchmarks, updated CRM records, and was recognized for productivity and quality performance leading to advancement to Operations Supervisor.
Education
—
Bachelor’s Degree
Pursuing — Final Year
Board of Secondary Education, Rajasthan (BSER)
Senior Secondary (12th Grade)
Passed
Board of Secondary Education, Rajasthan (BSER)
Secondary School (10th Grade)
Passed