Kuppili krishnaveni
Customer Support Associate | Telecaller | Voice Process
About
Motivated and detail-oriented B.Sc Computers graduate with experience in customer handling, telecalling, and system operations. Skilled in communication, issue resolution, customer support, escalation handling, and data management.
Experience
Telecaller & System Operator
PSB Solar Technologies
Jul 2025 – Feb 2026
Managed high-volume customer interactions while ensuring quick and accurate issue resolution. Tracked service requests and updated real-time status in internal systems. Coordinated with field teams to ensure timely service execution and minimize delays. Handled customer escalations effectively, improving response time and service quality. Maintained accurate data records and generated operational reports. Demonstrated strong multitasking ability in a fast-paced work environment.
Junior Lecturer & Lab In-Charge
Educational Institution
2024 – 2025
Coordinated daily academic and lab operations to ensure smooth workflow. Maintained records, reports, and student data with high accuracy. Managed multiple responsibilities under time constraints. Developed strong communication, coordination, and problem-solving skills.
Education
Government College for Women, Srikakulam
B.Sc, Computers
CGPA: 6.75
APSWRJR College, Srikakulam
Intermediate
Marks: 822
Zilla Parishad Girls High School, Srikakulam
SSC (10th)
CGPA: 8.5