About
Customer service professional with extensive experience in customer relationship management, retention, upselling, and chat-based support across international processes. Completed training in digital marketing and social media marketing.
Experience
Sr. Customer Relationship Executive
Capita Pvt Ltd
May 09, 2024 – July 31, 2026
Provided customer support through webchat, issue resolution, customer relationship management, and service assistance for the Southern Water process.
Customer Service
Capita PVT LTD
May 2016 – Nov 2021
Handled retention and upselling for O2 service provider, handled international customers, and provided timely query resolution. Also worked in sales for Memberworks process, collections for Chase Manhattan Bank credit cards, and upselling and customer service for FNBO.
Customer Service
Lester Guru aid Process
June 2012 – June 2015
Handled customers from the US, Australia, UK, Canada, and Ireland; handled a semi-technical process and provided after-sales service.
Customer Service
Zenta PVT LTD
May 2006 – May 2011
Education
St. Joseph's High School
SSC
March 2002
Maharashtra College of Arts, Commerce and Science - Mumbai University
HSC
April 2004
Completed higher school.