About
I am an experienced Customer Service Professional with a strong background in handling client interactions, resolving issues, and ensuring high customer satisfaction. Over the years, I have developed expertise in managing escalations, processing refunds, assisting with travel bookings, and providing end-to-end support across phone, chat, and digital platforms. My focus has always been on delivering efficient, empathetic, and solution-oriented service. Currently, I am working as a Key Account Manager, where I handle multiple client accounts, monitor data accuracy, and ensure timely updates and deliverables. I collaborate closely with clients to resolve issues, align processes, and provide insights that strengthen partnerships and drive business growth. With a proven record of maintaining high customer satisfaction scores and successfully managing key accounts, I bring a blend of service excellence and account management skills. I am passionate about building strong client relationships, streamlining operations, and contributing to business success.
Experience
Key Account Manager
Lyxel&Flamingo (L&F)
1 yr 1 mo
Key Account Manager
Lyxel and Flamingo
1 yr 1 mo
Act as the primary point of contact for key e-commerce clients. Build and maintain strong relationships to ensure client satisfaction and long-term partnerships. Understand client goals and align them with company offerings. Develop strategies to grow client accounts, upsell/cross-sell services, and drive revenue. Monitor sales, inventory, pricing, and marketing performance across platforms (Amazon, Flipkart, Big Basket, Blinkit, etc.). Work with marketing, operations, supply chain, and tech teams to resolve issues. Ensure smooth execution of campaigns, product listings, and promotional activities. Address client escalations (delays, data mismatches, availability, or buy-box issues). Ensure timely resolution to maintain trust and service quality. Advise clients on opportunities and risks. Identify gaps in operations/data flow and suggest improvements. Optimize account management practices for efficiency and accuracy.
Senior Relationship Manager
Policy Bazaar
1 yr 7 mos
Provided support to international clients via calls, chats, and emails, with a focus on upselling and cross-selling opportunities. Handled L2 escalations and priority cases, ensuring timely resolution and customer satisfaction. Managed and maintained support-process documentation while guiding and mentoring colleagues. Led a team of professionals, ensuring timely delivery, adherence to quality standards, and smooth operations. Coordinated with cross-functional teams to drive collaboration and successfully achieve project goals. Managed and updated weekly team rosters, optimizing resource allocation and scheduling accuracy. Monitored and tracked CSAT & DSAT participation, ensuring training compliance and supporting continuous team development.
Customer Support Specialist
GlobalLogic
1 yr 1 mo
Assisted customers with flight bookings, modifications, and cancellations, ensuring smooth travel experiences. Delivered exceptional customer service, driving customer satisfaction and retention. Communicated effectively with customers via phone and email, ensuring clear understanding of issues and timely resolutions. Implemented proactive solutions to prevent recurring issues, contributing to improved customer satisfaction scores.
Senior Sales Consultant
Bimakaro.in
1 yr 2 mos
Possess 1 year of experience in consultative sales and client relationship management within the life insurance domain, with a focus on understanding client needs, providing tailored solutions, and driving business growth. Presented company’s products, services, features, and pricing to clients with clarity and confidence. Communicated effectively with clients to understand their needs and financial objectives, offering tailored insurance solutions. Stayed updated on the latest sales trends and market developments, identifying opportunities for new client acquisition and cross-selling.
Key Account Manager
Rivigo Logistics
1 yr 9 mos
Managed client accounts with one year of experience in order processing, service delivery, and account management. Processed and posted client orders on ERP systems daily, ensuring accuracy and timely execution. Negotiated with both demand and supply sides, successfully closing multiple deals. Escalated client issues to the field team, following the escalation matrix for quick resolution. Collaborated with KYC and tracking teams to maintain compliance and ensure smooth operations.
Education
Chaudhary Charan Singh University
Bachelor of Computer Applications
Apr 2019 - Mar 2022
Indian Institute of Technology Jammu
Diploma of Education, Computer Science
Mar 2015 - May 2018
iecs polytechnic
2015 - 2015