About
Accomplished sales and operations professional with 15 years of experience in telecom, marketing sales, customer relationships, team leadership, and operational improvement.
Experience
Operational Manager
RISTA MATRIMONY CONSULTANT
2024-09 - Current · Kolkata
Streamlined operational processes and improved service delivery, client satisfaction, retention, workflow efficiency, and productivity. Led cross-functional teams and system improvements; developed staff training programs; coordinated resources and scheduling; managed vendors, budgets, purchasing, sales, marketing, and customer accounts; implemented software tools, quality controls, risk assessments, policies, and lean management practices; supervised, hired, onboarded, trained, and mentored staff; analyzed performance metrics and negotiated contracts to reduce costs.
Assistant Manager
RELIANCE PROJECTS&PROPERTY MANAGEMENT SERVICES LTD
2024-01 - 2024-07 · Kolkata, India
Supervised day-to-day operations, inventory, staff performance, customer relations, merchandising, promotions, vendor coordination, supply chain issues, and location opening and closing. Conducted employee evaluations, supported business growth planning, and addressed customer complaints through corrective actions.
Sales Executive
V5 GLOBAL SERVICES PVT LTD
2023-07 - 2023-11 · Kolkata
Provided DTH and broadband services to corporate and individual customers under Airtel Homes Business. Identified prospects through cold calling, networking, and referrals; managed sales administration and customer service; maintained customer and sales records; analyzed sales metrics; and researched competitor products, pricing, and market success.
Senior Sales Executive
QUESS CORP.LTD
2019-07 - 2022-11 · Kolkata and ROB
Managed corporate sales for Mobility, IoT, ILL, SIP, IVR, and toll-free services under Vodafone Idea Ltd, handling 3 distributors, 4 districts, and more than 300 corporate accounts. Built customer relationships, generated prospects through cold calling, networking, and referrals, supported sales administration, guided newly recruited sales representatives, maintained sales and performance records, analyzed sales metrics, and researched competitors.
Sales Officer
SHOMUK CONSULTANCY SERVICES. LTD
2008-11 - 2019-05 · Kolkata
Conducted market research, identified sales opportunities, generated prospects through cold calling, networking, and social media, arranged meetings, prepared sales and financial reports, managed product presentations and demonstrations, participated in exhibitions and conferences, negotiated and closed deals, handled complaints, gathered customer feedback, and supervised, trained, and mentored 15 to 20 staff members.
Education
Karnataka State Open University
Bachelor of Commerce, B. Com
Passed in 2012
Graduation completed in 2012.
Sheakhala Benimadhav High School - West Bengal
Higher Secondary Class 12
Passed in 1996
WBCHSE Higher Secondary completed in 1996.
Sheakhala Benimadhav High School - West Bengal
Secondary Class 10
Passed in 1994
WBBSE Secondary completed in 1994.