Abdul Imran
Senior Operations Analyst
About
Operations and claims professional with experience in healthcare claims, property and casualty claims, life and annuity insurance administration, and payment posting.
Experience
Senior Operations Analyst
G.M. Services
May 2024 - Present · Delhi
Accurately posted patient and insurance payments, adjustments, and account notes into the EHR system. Reviewed EOBs, denial letters, payer communications, and refund notifications. Maintained claim status, authorization, and insurance decision records in accordance with client and HIPAA guidelines. Escalated discrepancies and billing inconsistencies while meeting productivity, quality, and turnaround-time expectations.
Senior Associate
Zinnia Digital Services LLP
September 2022 - April 2023 · Noida
Reviewed annuity and life insurance paperwork and performed manual calculations for disbursements. Processed full surrenders, partial withdrawals, beneficiary updates, restatements, policy administration requests, fund disbursements, wire transfers, and EFT transactions.
Process Associate
Genpact India Pvt. Ltd.
May 2021 - September 2022 · Noida
Worked on property and casualty claims processes, including general liability, auto, property, and casualty claims. Registered new claims and handled FNOL, recovery tasks, claim reassignment, and bundling for a US client process.
Claims Associate
Optum Global Solution India Pvt. Ltd.
December 2018 - April 2021 · Gurugram
Processed medical insurance claims for US Healthcare Medicaid and Medicare plans. Identified errors and warning messages, followed SOPs to resolve them, and analyzed claims for quality assurance.
Education
Sharda University
B.Com
2016
CBSE
12th
2013
CBSE
10th
2011