Krishna Mishra

Technical Support Executive

Noida Sector-66, India 205001IT Helpdesk and Technical Support
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1roles
12skills
1education

About

Technical Support Executive with over 1 year of experience in international voice and IT helpdesk support, handling inbound voice calls, troubleshooting hardware and software issues, and managing support tickets.

Experience

Technical Support Executive

IEnergizer

Apr-2024 to Sep-2025 · Noida, India

Handled inbound and outbound voice calls; diagnosed and troubleshot hardware and software issues; logged, tracked, and closed support tickets; provided clear technical solutions to non-technical users; escalated complex issues according to SLA guidelines; and maintained customer satisfaction.

Education

Dr. BR Ambedkar University - Agra, UP

B.Sc., Science

Jul-2023

Skills

Inbound and outbound voice call handlingLevel 1 IT helpdesk supportHardware troubleshootingSoftware troubleshootingIncident and ticket managementCRM and ticketing systemsRemote desktop supportFirst Call Resolution (FCR)SLA adherenceHigh-volume call handlingDocumentationEscalation management