Devarapally Shalini

CRM – Back-end Operations

Weddingvows by Triton Studios

Feb 2023 – Present · Hyderabad, India

Coordinated with internal departments for customer support and workflow management; maintained customer documentation, CRM records, digital databases, Excel trackers, and client information; managed follow-ups, reminders, testimonials, reviews, feedback, and add-on recommendations; prepared daily, weekly, and monthly MIS and status reports using MS Excel; performed data entry, document verification, record management, and process improvement activities while maintaining confidentiality and reporting accuracy.