Akanksha Choudhary
Customer Support & Research Executive
About
Market research and customer support professional with 6+ years of experience supporting US-based clients in remote environments, handling research, customer interactions, appointments, follow-ups, CRM documentation, and data validation.
Experience
Customer Support & Research Executive
OneSky Offshore Pvt Ltd
Dec 2022 – Apr 2026 · Work From Home
Managed customer follow-ups, research notes, CRM and Google Sheets updates; collected and analyzed data on target audiences, competitors, and market trends; conducted primary and secondary research related to mental health care service providers; researched and verified prospect and company details; assisted with customer queries, data requests, and scheduling; validated customer and company data; met productivity targets; and supported remote team operations using Zoom, Google Meet, and cloud collaboration platforms.
Customer Support & Data Analyst
InspectHOA Pvt Ltd
Mar 2022 – Oct 2022 · Work From Home
Provided remote customer support for US-based HOA projects, handled queries and follow-ups, documented research findings and call notes in workflow systems, and managed urgent client assignments while maintaining accuracy and quality standards.
Executive — Customer Support (BPO)
eNoah iSolutions Pvt Ltd
Sep 2018 – Jan 2022
Handled high-volume inbound and outbound non-voice and phone-based communication for US healthcare clients; managed CRM records and customer interaction data; retrieved and verified medical records for insurance processing; maintained customer satisfaction and quality scores; and improved turnaround time through multitasking and adherence to service protocols.
Education
Shri Ram Institute of Science and Technology, Jabalpur
Bachelor of Engineering, Computer Science and Engineering
2016
IIT Jammu
Currently pursuing, Digital Marketing & GenAI
2025 – 2026