Pallavi Shelar
Quality Analyst
About
Quality Analyst with experience in service quality evaluation, IT support, incident management, airline ticketing operations, and customer service.
Experience
Quality Analyst
Highbrow Technology
28/11/2025 - 08/01/2026
Evaluated service quality and accuracy; provided actionable feedback to contributors; identified recurring issues and recommended process improvements; prepared quality reports and maintained documentation; collaborated with team leaders and training teams; ensured adherence to company policies, communication guidelines, and regulatory requirements. Contract, work from home.
Engineer
LTIMindtree
09/2022 - 03/2023 · Pune, Maharashtra
Provided multi-site support for end-user incidents and service requests across business and IT environments; prioritized, analyzed, diagnosed, and resolved application and network queries; maintained incident information; supported root-cause investigations; managed customer requests through chat and email; followed incident management and request fulfillment processes; met SLA targets and handled escalations through resolution.
Senior Associate OPS
WNS Global Services
03/2020 - 01/2022 · Nashik, Maharashtra
Managed online airline ticketing operations including reservations, cancellations, pre-booking, fares, flight connectivity, availability, additional services, schedule-change communication, and refunds for rescheduled or cancelled flights.
Education
Dr. D. Y. Patil Vidyapeeth
Master of Business Administration
Ashoka Center for Business and Computer Studies
Bachelor of Science, Computer Science
Progressive Science and Commerce Junior College
HSC
St. Xavier's High School
SSC