Apurva Choudhary
Customer Service Associate | International Voice Process and Scheduling Coordination
About
Customer-focused professional with hands-on experience in voice-based customer interactions, order management, scheduling, coordination, and process compliance.
Experience
Customer Service Associate
TELUS International
27 May 2025 – 29 December 2025
Handled inbound and outbound voice interactions involving orders, returns, and account management; performed order verification, system checks, CRM updates, documentation, and timely escalations. Planned daily shift rosters and break schedules, tracked attendance, shift swaps, and leave requests, and coordinated audits, coaching sessions, process updates, and follow-up calls with internal teams.
Education
IGNOU
M.A., English Literature
2024
—
B.Ed
Completed 2023
Rohilkhand University
B.Com
2019
CBSE
Intermediate
2016
ICSE
High School
2014