Aquib Shaikh
Customer Service Representative
About
Dynamic and detail-oriented operations and customer service professional with 5+ years of cross-industry experience spanning rail operations, background verification, and high-volume customer support. Proven ability to thrive in fast-paced, safety-critical environments while consistently delivering measurable outcomes.
Experience
Customer Service Representative
TTEC India Customer Service Solutions
Sep 2023 – Apr 2024
Delivered customer support across email, calls, and live chat in a high-volume environment, maintaining a customer satisfaction (CSAT) score of 95%+. Streamlined email handling processes, contributing to a 15% reduction in average customer wait times.
Senior Verification Specialist
Sterling
Jul 2022 – Aug 2023
Conducted high-volume outbound outreach to verify employment history, educational qualifications, and professional credentials. Processed up to 60 client verifications per day while maintaining high accuracy and compliance standards.
Customer Experience Train Assistant (CETA)
RKH Qitarat (Doha Metro)
Jun 2018 – Mar 2021 · Doha, Qatar
Operated metro trains, maintaining a 100% safety record. Led 100% successful train evacuations and emergency procedures, receiving multiple commendations for composure under pressure.
Education
S.N. College, Mumbai
Higher Secondary Certificate (H.S.C)
2008