Madhuri vadapalli

Customer Service Executive

Visakhapatnam, Andhra PradeshCustomer Service and Insurance
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1roles
4skills
3education

About

Customer service professional with experience supporting HDFC Life Insurance customers through Concentrix Daksh Services Pvt. Ltd., handling policy servicing, complaint resolution, customer relationship management, and insurance operations.

Experience

Customer Service Executive

Concentrix Daksh Services Pvt. Ltd.

July 2022 – April 2023

Supported HDFC Life Insurance customers by handling inbound calls, policy enquiries, and service requests; resolved complaints within SLA while maintaining customer satisfaction; worked with Life Asia, TEBT, Customer 360, and InstaVass applications; coordinated with internal teams for timely issue resolution; maintained quality, productivity, and compliance with company standards.

Education

Nalanda Degree College, Krishna University

B.Com, General

73%

Sri Chaitanya Junior College

Intermediate, MPC

81%

St. Joseph's High School, ICSE

SSC

61%

Skills

Customer ServiceComplaint ResolutionInsurance OperationsMS Office