Thirumalesh
Senior AR Medical Billing Executive
About
Customer-focused professional with 3 years of experience in Accounts Receivable (AR) Medical Billing, specializing in customer issue resolution, voice and email support, stakeholder coordination, and customer experience.
Experience
Senior AR Medical Billing Executive
Starmark Pvt Ltd
Jun 2023 - Jun 2026 · Mysore, Karnataka
Reduced claim denial rate from 15% to 6% through root cause analysis and proactive insurance payer follow-up. Managed 60+ customer cases daily via voice and email while meeting productivity, quality, turnaround time, and SLA targets. Resolved complex billing and payment disputes, handled escalated customer issues end-to-end, maintained process and regulatory compliance, built client relationships, and maintained reporting in MS Excel.
Education
Vidyavardhaka First Grade College
Commerce
2017 - 2019