About
Dynamic and results-driven professional with 8+ years of experience across customer relationship management, operations administration, HR support, healthcare coordination, and client service.
Experience
Clinic Assistant Manager
Gynoveda Ayurveda Fertility Clinic
Nov 2024 – Present
Streamlined daily operations for a high-volume healthcare facility handling 50+ patients per day; conducted weekly and monthly audits; optimized appointment scheduling to achieve a 20% increase in efficiency; maintained 100% accuracy across 500+ patient EHRs and regulatory documentation; managed clinic billing workflows and operational logistics using Shopsy, ETP, and ERP systems.
Office Coordinator
Dimple Packaging Pvt. Ltd.
Aug 2024 – Oct 2024
Managed end-to-end client communication for 100+ active client accounts, achieving a 100% on-time order delivery rate; facilitated cross-departmental collaboration and saved 10 hours of manual processing time weekly through workflow improvements.
HR Assistant
Counselling Home
Jan 2022 – Jun 2024
Led full-cycle recruitment for 30+ roles; managed onboarding for incoming employees; maintained HRIS data and records for 200+ employees with 99% accuracy in attendance and performance tracking.
Investor Relations Officer
KFin Technologies Ltd.
Jan 2021 – Dec 2021
Resolved 100+ investor grievances monthly while maintaining high satisfaction scores and 100% regulatory adherence; audited, updated, and validated 1,000+ investor records to ensure data integrity and compliance.
Retail Sales Officer
Tanishq (Titan Company Ltd.)
Oct 2017 – Sep 2019
Achieved 95% of monthly sales targets through consultative selling, client engagement, and CRM practices; managed daily inventory for 500+ SKUs and operated POS billing systems during peak store hours.
Customer Care Executive
Kochar Tech
Jun 2016 – Aug 2017
Handled 80+ inbound and outbound customer inquiries daily with a 92% average CSAT; analyzed recurring customer pain points and improved communication workflows, reducing repetitive service inquiries by 15%.
Education
IEC University, Himachal Pradesh
Bachelor of Arts (B.A.)
2018
Punjab School Education Board
Senior Secondary (10+2)
2015