Amit Kumar
Senior Representative - Technical Support
About
Detail-oriented back-office operations, client coordination, data management, and customer support professional with 5+ years of experience.
Experience
Senior Representative - Technical Support | Grade 11
Concentrix
29 July 2026 - Present
Customer support through chat; technical troubleshooting and guided issue resolution; used chat etiquette, active listening, acknowledgement, assurance, empathy, probing, follow-up questions, and accurate interaction documentation.
Back Office Executive
Employee Pooling Resources Pvt. Ltd.
Feb 2026 - Apr 2026
Handled back-office operations in the US Insurance Annuity process, including data processing, documentation, workflow activities, daily case completion, and coordination with team members.
Technical Associate (Back Office / Operations Support)
Eco Stewardship Private Limited
Mar 2022 - Aug 2025 · Noida
Managed audit workflow and certification timelines; responded to client queries; prepared proposals and supported pricing; managed audit scheduling; coordinated auditors and program managers; maintained quality-system documentation and audit progress records.
Account Executive (Admin & Data Support)
JMCS Pvt. Ltd.
Dec 2019 - Mar 2022 · Delhi
Recorded and reviewed journal entries, assisted with month-end and year-end closings and data reconciliation, maintained operational and financial reports, and collaborated with finance teams to improve workflows and reporting efficiency.
Education
Maharshi Dayanand University, Rohtak
Bachelor of Arts (B.A.), Geography
2010