About
Senior fraud and customer service professional with experience in chargebacks, card transaction queries, telecom support, and customer complaint resolution.
Experience
Sr. Fraud Analyst
Fiserv India Pvt. Ltd.
28th May 2020 to 24th March 2026
Handled end-to-end chargeback processes under Mastercard and Visa guidelines; resolved debit and credit card transaction queries and fraud/non-fraud chargeback issues; supported newly hired agents; maintained periodic reports; contributed product-development observations.
Sr. Executive
Vodafone UK
20th Mar 2017 - 28 Feb 2018
Resolved customer queries through chat and email for a UK telecom process; handled B2B product and offer information; collaborated to improve service efficiency and meet customer expectations.
Senior CCO
Convergys India Pvt Ltd.
6th April 2015- 28th Feb 2017
Supported a UK telecom process by handling customer complaints, processing orders, providing timely solutions, participating in customer service initiatives, handling incoming calls, and performing basic troubleshooting.
Education
Maharashtra Board
SSC
2010
Maharashtra Board
HSC
2012
Pune University
B.A
2020