Rajdeep Saha
Customer Support Representative
About
Customer Support Representative experienced in phone, email, and chat support, troubleshooting, client guidance, CRM, operations, marketing, and stakeholder coordination.
Experience
Customer Support Representative
Cloudastructure
July 2026 – Present
Deliver customer support via phone, email, and chat for product-related queries; troubleshoot issues and provide timely resolutions; guide clients on product features and best practices; collaborate with technical teams on escalated cases; maintain customer records and meet SLAs.
Marketing & Operations Head
Edufy Institute
Mar 2024 – Jun 2026
Managed daily operations, faculty coordination, attendance, and schedules; prepared presentations, question papers, and documentation; led marketing campaigns and digital outreach; supervised field teams and data management; streamlined operational processes.
Marketing Executive & Social Media Coordinator
Imperial Coaching Centre
Mar 2023 – Mar 2024
Managed social media and marketing campaigns; coordinated with designers for promotional content; maintained marketing databases and reports; supported branding initiatives.
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Hiring Company Agent
Oct 2022 – Feb 2023
Handled outbound calling, data entry, and social media; maintained records and campaign support; assisted customer communication.
Education
Tetso College, Nagaland University
B.Com (Honours)
2022