Abhishek Prasad
Customer Service Manager with expertise in customer relations and backend & admin operations
About
With over 7 years of experience in customer service and operations, I have built a strong foundation in enhancing customer satisfaction and operational efficiency. As a former Customer Service Manager at Bajaj Finserv, I consistently prioritized fostering positive customer relationships while driving company goals. Passionate about creating seamless customer experiences, I aim to leverage my collaborative approach and problem-solving mindset to contribute meaningfully to organizational success. During my tenure at Bajaj Finserv, I managed customer inquiries, handled payments, and resolved complaints to maintain high satisfaction levels. I also led branch operations as a location controller, ensuring smooth day-to-day functioning. By guiding customers on products and cross-selling, I contributed to business growth while maintaining a customer-first ethos. My ability to build productive relationships and exceed expectations has been pivotal in delivering value to both customers and the organization.
Experience
Customer Service Manager
Bajaj Finserv
7 yrs 3 mos · Kharagpur, West Bengal, India
Cashier Customer Service
Bajaj Finance Limited
7 yrs 3 mos
Assisted customers with product inquiries and payment options effectively. Handled cash and digital payments accurately during customer payments and transactions, and operated cash registers to maintain daily customer payments. Provided friendly and attentive service to enhance customer experience regularly. Resolved customer complaints promptly to maintain high satisfaction levels in a professional manner. Built and maintained productive relationships with customers, as well as employees. Also guided customers about company products and did cross-selling with concerned customers. Also lead the branch operation and maintenance works as location controller(Branch Admin).
Project Team Lead
ZENMENTIS SERVICES PVT LTD
2 yrs
Meet with other professionals to discuss individual students needs and progress. Supervise, evaluate, and plan assignments for teacher assistants, and volunteers. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Facilitated team meetings to discuss objectives and resolve issues. Developed training materials to support new employee onboarding.
Recruiter
CSR Infotech Inc
1 yr
Led team in daily operations and ensured efficient workflow. Conduct reference or background checks on job applicants, and also contact job applicants to inform them of the status of their applications. Review employment applications and job orders to match applicants with jobs. requirements. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Facilitated onboarding processes and orientation sessions for new hires. Collaborated with hiring managers to understand position requirements.
Education
Vidyasagar University, Midnapore
B.Com (Honours): Accounting And Finance, Accountancy
Jul 2013
Kendriya Vidyalaya
12th: Commerce
May 2010
Kendriya Vidyalaya
10th: General Studies
May 2008