About
Operations and customer service professional with experience in escalated issue resolution, CRM-based ticketing, backend operations, process compliance, and team mentoring.
Experience
Senior Operations Associate
Paytm Payments Services Ltd.
8th June 2026 - Working
Senior Operations Executive
Pine Labs Pvt Ltd
2022 – 26th January 2026
Handled escalated customer issues; coordinated with cross-functional teams for service delivery and backend operations; used CRM tools for ticket tracking, issue documentation, and feedback; trained and mentored junior staff; ensured compliance with SLA, TAT, and quality parameters.
Customer Support Executive
Ienergizer
3rd April 2021 to 12th March 2022
Responded to customer queries by call and email with a focus on first-call resolution; logged and tracked complaints using internal CRM systems; maintained high CSAT scores; managed daily call targets; resolved product and service issues within defined turnaround times.
Education
AKTU
B.Tech
2018