Arti choubey
Specialist, Research Engagements Services (RES) Program Management
About
Self-driven Customer Experience Manager with over 10 years of experience in client handling, process management, CRM systems, customer service, and team training.
Experience
Specialist, Research Engagements Services (RES) Program Management; Customer Engagement Specialist
AiBridze Technologies
Sep 2025 – Present · Noida
Managed client queries and requests, tracked activities using Salesforce CRM, coordinated meetings with technology and management teams, maintained client communication channels, and supported customer satisfaction.
Research Engagements Services Program Management; deployed with Gartner at client site
VARITE India Private Limited
Aug 2024 – Feb 2025 · Gurgaon
Aligned analysts with client content and needs, processed paid client engagements, provided customer service, managed Research Engagement Services programs, maintained client relationships through Salesforce and email, and managed multiple client communication inboxes.
Customer Engagement / Client Support
Sheroes
Dec 2022 – Jul 2024 · Noida
Deployed with Klay; managed client feedback, administered Salesforce CRM for leads and email support, monitored processes, implemented improvements, and trained new joiners.
Customer Service Representative
Appventurez
Mar 2019 – Nov 2022 · Noida
Oversaw CRM, market research, and customer service processes, and acted as a process trainer for customer service representatives.
Process Associate & Developer
Genpact
Jan 2011 – Sep 2017
Assisted agents with licensing for Wachovia securities policies; managed escalations, email support, and agent profile updates; developed Accounts Payable processes including invoice processing, vendor management, reconciliation, petty cash handling, credit card claims, and intercompany invoicing. Trained new hires, prepared assessment materials, and received Bronze and client awards for performance.
Education
Maharishi Dayanand University
MBA
2011
Jiwaji University
B.Com
2007