1roles
15skills
3education
About
Results-driven and adaptable professional with experience in customer support, CRM operations, report management, and operational coordination.
Experience
Front Office Executive
Metro Cash & Carry
2024-Present
Managed CRM operations for 200+ customers monthly; handled inbound and outbound customer communication; managed non-voice support including email and chat handling; prepared daily sales, operational, and performance reports.
Education
Vivekananda Degree College
BBA
2026
ABV Junior College
Intermediate, MPC
2023
Sri Aurobindo High School
SSC
2021
Skills
CRM SoftwareSAP CRMMicrosoft ExcelMicrosoft OfficeOperations CoordinationProcess ManagementReportingData ManagementTeam CoordinationWorkflow MonitoringCustomer Relationship ManagementVoice Process HandlingNon-Voice Process HandlingEmail HandlingChat Handling