MANOJ DHAR
Assistant Manager – Ecommerce Operations
About
Experienced operations professional with over 16 years of experience across ecommerce operations, accounts payable, customer support, team leadership, education coordination, and process improvement.
Experience
Assistant Manager – Ecommerce Operations
Shopperbeats Technology India Pvt. Ltd. (Australia & US)
Oct 2025 – March 2026
Managed end-to-end vendor order management, Amazon FBA fulfillment, order tracking, discrepancy resolution, customer operational issues, returns, refunds, inventory planning, stock control, FBA shipments, supplier and logistics coordination, operational KPI reporting, catalog and pricing updates, website performance monitoring, and Amazon seller account health.
Sr. Course Coordinator (Academic & Operations)
RICE Adamas Group (RICE Education)
2024 – Sept 2025
Managed student services and academic coordination for 15–20 batches, including fee collections, class schedules, notices, examinations, parent-teacher meetings, and seminars.
Assistant Team Leader – Ecommerce Operations & Accounts Payable
Ergode IT Services Pvt. Ltd. (US)
2017 – March 2024
Oversaw complete order lifecycles, vendor orders, Amazon and Walmart fulfillment, order discrepancies, accounts payable, vendor invoices, rebates and reimbursements, inventory management, warehouse and FBA variances, ERP and CRM records, operational reporting, and vendor or management communications.
Centre Operations/Administrator
VETA Global Academy (AMOHA Education Pvt. Ltd.)
2014 – April 2017
Managed centre operations, marketing, class scheduling, stock handling, and financial reporting.
Sr. Process Executive/Mentor
Hinduja Global Solutions Ltd (Assam & NE)
2010 – August 2013 · Assam & Northeast India
Provided customer support, supervised the floor, and trained teams for prepaid and postpaid clients.
Sr. Customer Service Associate/Mentor
Reliance Telecom Ltd (ROB)
2006 – May 2010
Handled customer and dealer issue resolution, team mentoring, SLA management, and floor supervision.
Assistant Operations Manager
Shopperbeats
6 mos · Siliguri, West Bengal, India
@Amazon (Australia)- 👉Managed end-to-end ecommerce operations (Amazon FBA) including order tracking & reconciliation 👉Resolved FBA discrepancies & reimbursement claims, ensuring revenue recover. 👉Coordinated with international vendors & warehouse teams. 👉Maintained Amazon account health & compliances Etc.
Center Operations Specialist- Student services & Delivery
RICE ADAMAS Group
1 yr 6 mos · Siliguri, West Bengal, India
In my role at RICE ADAMAS Group, I was pivotal in enhancing student services through effective operations management. I oversaw academic and center operations, ensuring seamless service delivery. My initiatives in payment and stock management significantly improved efficiency and reduced errors, contributing to a better student experience.
Accounts Payable Team Lead
Ergode
6 yrs 11 mos · Siliguri
👉Handled Amazon ( US, CA, UK, UAE) Purchase orders, reconciliation & invoice processing. 👉Managed Amazon/Walmart reimbursements & rebate processes 👉Implemented process improvements & automation
Center Operations & coordinator
VETA Spoken English Academy Dwarka
3 yrs 2 mos · Siliguri
Center Operation, Marketing, admission in charge. School Projects in charge , Inventory management, Payment management
Senior Customer Service Representative
HGSL
3 yrs · siliguri
Handled Customer service calls for Airtel prepaid & Post paid subscribers ( Assam & NE)
Reliance BPO
Reliance Communications
3 yrs 11 mos · Siliguri
Handled customer service & delivery for Reliance subscribers & Dealers of Rest of Bengali process
Education
Vivekananda Bidyapith, Assam
Madhyamik (10th)
2001
S.P English Medium, Assam
Higher Secondary (12th)
2003
Alagappa University
Graduation (B.A)
2010
Alaggappa univers
Bachelor's degree, Art/Art Studies, General
2007 - 2010