About
Investment banking and financial services professional with 22 years of experience across payments, banking and cards, KYC and AML, regulatory reporting, client data management, data analysis, and business process leadership.
Experience
Business Analyst, SCB Regulatory Reporting process
TATA Consultancy Services Ltd (TCS)
Aug 2025 – May 2026 · Chennai, India
Articulated business requirements; worked with process teams and stakeholders to keep processes current; documented Business Relationship Diagrams, Change Requests, and Impact Analysis; assessed process and operational risks; assisted the Product Owner with demand prioritization.
Data Analyst, Citi Regulatory Reporting – Data Concern Remediation Management for Lending and Wealth Management
TATA Consultancy Services Ltd (TCS)
June 2024 – July 2025 · Chennai, India
Worked on business and technology data issues; consolidated data models, metadata, data quality practices, master and reference data use cases, lineage, and issue artifacts; documented gaps and remediation plans; assisted with root cause analysis and acted as liaison between business stakeholders and technology teams.
Business Analyst, Barclays account
TATA Consultancy Services Ltd (TCS)
June 2022 – June 2024 · Chennai, India
Defined data and integration requirements with application owners; elicited and documented functional and non-functional requirements; supported solution implementation and UAT; worked with developers and testers to resolve issues and align solutions with business objectives.
Business Process Lead, Deutsche Bank Guarantor KYC Remediation project for Corporate Clients
TATA Consultancy Services Ltd (TCS)
June 2020 – May 2022 · Chennai, India
Managed a team of 15 FTEs; ensured cases were completed within stipulated timeframes with 100% quality; monitored team performance; coordinated and delegated daily tasks; promoted accountability, customer focus, and knowledge sharing.
KYC Analyst, Citibank Retail KYC process
TATA Consultancy Services Ltd (TCS)
Aug 2019 – June 2020 · Chennai, India
Prepared suspicious activity reports; analyzed transactional information for risks and unusual activity; performed KYC screenings; prepared AML and KYC reports; conducted sanctions screening and PEP identification; reviewed potential negative news hits.
Individual Contributor, Citibank Banking & Cards Cluster UK CRO process
TATA Consultancy Services Ltd (TCS)
Apr 2017 – Aug 2019 · Chennai, India
Handled customer complaints regarding mis-sold PPI for EGG and Citi Financial products; reviewed claims and inquiries; ensured compliance with financial regulations and internal policies; processed refunds and addressed customer questions.
Business Process Lead, Commercial Banking Cluster – BNP Paribas Fortis Optimize Reject Repair Operations
TATA Consultancy Services Ltd (TCS)
July 2015 – March 2017 · Chennai, India
Managed a team of 15 FTEs serving Belgium clients for SEPA and Cash Receipts; managed client and TCS deliverables; led process improvement initiatives; coordinated with IT teams and UAT; mentored payment operations specialists; improved payment workflows, reduced manual errors, and increased automation.
Business Process Lead, Morgan Stanley Investment Banking – New York Product Control
TATA Consultancy Services Ltd (TCS)
June 2011 – June 2015 · Chennai, India
Managed a team of 10 associates across Equities and Fixed Income; worked with operations support groups and IT departments; coordinated reference data activities; analyzed trading processes for inefficiencies and risks; led process re-engineering projects; translated business needs into technical requirements.
Supervisor, Client Data Management, Lending and NATO, Global Banking and Markets
RBS Business Services Private Limited
July 2009 – June 2011; Supervisor from Sep 2008 – 2011 · Chennai, India
Migrated Client Data Management from Singapore to Chennai; set up legal entities and settlement instructions for FX, money markets, interest rate derivatives, lending, and North American Treasury Operations; supervised Lending Operations, NATO, and Counterparty teams.
Data Analyst, Equities & Fixed Income
ABN AMRO Central Enterprises Services Ltd (ACES)
July 2005 – July 2008 · Chennai, India
Set up and amended counterparty accounts and standard settlement instructions; supported rollout of the ASSASSIN reference data management system; handled ABN AMRO and RBS integration work; improved processing quality and validation; reconciled static data across processing systems.
Technical Support Associate
WIPRO BPO Solutions
March 2004 – June 2005 · Chennai, India
Provided technical troubleshooting for BellSouth DSL customers on Windows and Mac platforms; managed MIS reports covering call volumes, customer satisfaction, average handling time, and average talk time; handled customer queries and helped reduce call resolution time.
Education
Loyola College
B.Sc., Statistics
1997 – 2000
APTECH Computer Education
HDSE (Higher Diploma in Software Engineering), Software Engineering
2001