AI-Powered Customer Sentiment & Churn Analytics Dashboard
Engineered an end-to-end NLP pipeline for 50K+ customer reviews using VADER and Transformer-based models with 91% classification accuracy; integrated OpenAI GPT API for complaint summaries; developed XGBoost and Random Forest churn prediction with 88% predictive accuracy; applied LDA topic modeling; designed a real-time Power BI dashboard for churn risk, sentiment trends, and customer segments.