About
Motivated and customer-focused professional seeking a customer service / operational Manager role where I can leverage my strong communication and problem-solving skills to deliver exceptional support. Skilled at managing multiple tasks in fast-paced environments while maintaining a positive attitude. Committed to ensuring customer satisfaction through efficient and empathetic issue resolution.
Experience
Operations Manager
Q UID
Jan. 25 – Nov. 25 · Bengaluru
Maintained comprehensive and accurate documentation for operational activities, compliance standards, and reporting requirements. Set clear performance targets for city-level operations and internal teams, driving efficiency and aligning outcomes with organizational goals.
Assistant Manager
BIONOVA
Jan. 24 – Dec. 24 · Bengaluru
Efficiently managed the CEO’s daily calendar, meetings, and travel arrangements to ensure seamless day-to-day operations. Supported strategic planning by assisting in setting internal team objectives and tracking progress to align with overall organizational goals.
Senior Process Executive
Cognizant
Mar. 23 – Jan. 24 · Bengaluru
Identified and efficiently processed business leads to support growth and customer acquisition, maintained strong customer relationships, contributing to high levels of satisfaction and retention. Logged and tracked all customer queries to ensure timely and effective support, ensured maximum customer satisfaction by addressing inquiries promptly and professionally. Resolved customer issues in accordance with company SOPs, consistently meeting SLA requirements.
Senior Project Coordinator
Better Constructions
Feb. 22 – Mar. 23 · Bengaluru
Assisted the Project Manager in developing and maintaining project schedules and timelines to ensure timely delivery. Coordinated the formation of project teams, scheduled meetings, and managed project-related documentation. Monitored project progress and collaborated with team members to ensure tasks were completed within deadlines.
Customer Service Executive
Dunzo.in
Aug. 17 – Aug. 20 · Bengaluru
Responded to client inquiries via email and phone, ensuring clear and timely communication. Provided detailed product and service information to customers, addressing their questions and concerns effectively. Maintained and organized accurate customer records for reference and follow-up.
Customer Service Executive
OLA
Oct. 15 – Aug. 17 · Bengaluru
Maintained customer records and prepared feedback reports. Routed queries to appropriate departments and ensured timely resolution. Managed customer requests, ensuring prompt and efficient service delivery.
Operations Manager
QUID
Jan. 25 – Nov. 25 · Bengaluru
Maintained comprehensive and accurate documentation for operational activities, compliance standards, and reporting requirements. Set clear performance targets for city-level operations and internal teams, driving efficiency and aligning outcomes with organizational goals.
Education
Not specified
BBM
Pursuing
PUC
2010-2012
SSLC
2009-2010
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BBM
Pursuing
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PUC
2010 – 2012
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SSLC
2009 – 2010