About
Backend and operations professional with experience in customer document verification, reporting, franchise operations, stock documentation, RTO analysis, and delivery operations.
Experience
Dip Executive / System Operator (Backend)
Innov source service pvt ltd
25-09-2023 - 01-06-2024
Verified customer documents, updated customer details in company software, cross-sold and applied for premium cards, answered customer queries within set standards, and dispatched customer details and documents.
Executive (Backend)
Satakshi Jewellers LLP
01-07-2024 - 12-09-2025
Managed daily operational reports for franchise owners; maintained documentation for stock transfers, inward/outward entries, and customer orders; and coordinated operational updates with head office and franchise management.
Executive (RTO)
Instakart Services Pvt Ltd
15 September 2025 - 12 June 2026
Analyzed RTO reports, tracked return reasons, coordinated with delivery stores and customer support, prepared Google Sheets reports, monitored high-RTO regions and delivery partners, verified suspicious or fraudulent orders, and monitored delivery and shipment status.
Education
Adelaide Convent School Patna (C.B.S.E)
10th
2015
St. Xavier's High School Patna (B.S.E.B.)
12th (I.com)
2017
Patna University
B.Com
2020
Patliputra University
M.Com
2023