GULAM MUSTAFA
Sr. Customer Technical Chat Support Associate
About
Passionate Customer Relationship Officer with over 6.5 years of experience in delivering exceptional customer support across B2C and B2B segments. Proven ability to lead teams, resolve complex queries, and enhance customer satisfaction.
Experience
Sr. Customer Technical Chat Support Associate
Intouch CX pvt ltd
Nov 2022 - Mar 2026 (3 yrs 4 mo) · Hyderabad, India
Led quality assessments of products and services, ensuring compliance and continuous improvement. Developed quality assurance procedures, analyzed performance metrics, and provided training to team members, significantly enhancing customer satisfaction and team performance.
Customer Relationship Officer
Airtel- BPO Convergence Pvt.Ltd
Jan 2020 - Nov 2022 (2 yrs 10 mo) · Hyderabad, India
Resolved issues for over 200 customers daily, managed consumer reports using Excel and Oracle, and successfully transitioned from NMS to customer service processes within a year, demonstrating strong problem-solving and customer service skills.
Education
Osmania University
MBA, Finance
Jan 2021 - Sep 2023
Osmania University
Bachelor of Commerce
2018 - Apr 2021