Aiman Khan
Operations Associate
About
Motivated and adaptable professional with experience in customer service, operations, process compliance, quality assurance, and team training.
Experience
Operations Associate
Acuittytech (Walmart)
08/2024 - 05/2026
Managed WFS seller disputes by reviewing shipment records and resolving inventory discrepancies; processed Walmart Item Review cases while maintaining accuracy and compliance with SOPs; worked as a Quality Analyst auditing cases; communicated with Walmart sellers by email; trained and mentored 6 new hires. Resolved 95%+ of seller disputes and achieved 98% accuracy in case auditing.
Customer Service Executive (Contract)
Amazon
10/2020 - 04/2021
Provided US chat support for order, payment, return, refund, and account-related queries; managed dual chat interactions; resolved customer concerns efficiently; maintained customer satisfaction through clear and empathetic communication.
Education
Rajiv Gandhi College, Bhopal
Bachelor of Education (B.Ed.)
2025 - 2027
Govt. MLB Girls PG Autonomous College
M.A., Sociology
2023 - 2025
78.05/100.00
Govt. MLB Girls PG Autonomous College, Bhopal
B.Sc., CBZ
2019 - 2022
84.72/100.00
Scholars Academy Higher Secondary School, Bhopal
Higher Secondary (XI)
2018 - 2019
83/100
Scholars Academy Higher Secondary School, Bhopal
10th Standard
2016 - 2017
84.66/100.00