Kumar lokesh
Support Engineer
About
ERP support engineer with approximately three years of experience in ERP implementations, technical support, client onboarding, ticket management, and user assistance.
Experience
Support Engineer
Centroxy Solutions Pvt. Ltd.
Oct-2024 - Mar-2026
Managed and monitored ticket flow and SLA compliance using OpenText SMAX; handled ERP system access requests, user account provisioning, and permission management; provided end-user support for daily ERP operations and resolved functional issues; coordinated with internal teams to track, update, and close support tickets; assisted users with ERP troubleshooting and process guidance; ensured timely incident resolution and supported smooth day-to-day ERP activities and transactions.
Executive- Tech Support (ERP)
Mittsure Technologies
Apr-2023 - Dec-2023
Led end-to-end ERP deployments and supported transitions from legacy systems; coordinated with sales on client needs and pre-sales efforts; managed client relationships; facilitated ERP onboarding for educational institutions; delivered onsite and remote ERP training and product demonstrations; provided troubleshooting and ongoing technical assistance during and after implementation.
Regional Coordinator
Entab Infotech Pvt. Ltd.
Sep-2022 - Feb-2023
Provided technical support for ERP systems; implemented new ERP projects; configured and maintained information, fee and billing, transportation, and payroll modules; handled client inquiries; conducted ERP requirement analysis; monitored ERP technology developments and identified improvement opportunities.
Education
Brainware University
BCA
Year of passing: 2020
64%
P.R College Sonepur
Higher Secondary
Year of passing: 2015
65%
Darihara High School
Secondary
Year of passing: 2013
64%