IT professional with over 17 years of experience in leadership, infrastructure quality assurance, and senior system administration. Experienced in testing controls, global OS migrations, enterprise hardware certification, collaboration tools, Agile and Kanban frameworks, VDI, and cloud infrastructure.
HSBC Global Technology Center
Sep 2019 – Present
Defined testing controls and quality standards across global infrastructure projects; designed test plans and end-to-end test cases; managed the Jira defect lifecycle; supported automation transition; led stand-ups across UK, US, Asia, and LATAM regions; mentored QA teams; tested Windows 365 Cloud PC, Windows 11 OS builds, VDI, Microsoft Intune, Windows Autopilot, collaboration tools, hardware, peripherals, security patches, and browser compatibility.
Barclays Global Service Center
Feb 2017 – Sep 2019
Managed application performance monitoring, end-user experience management, Aternity dashboards, application onboarding, vendor support cases, endpoint agent installation, incident/problem/change processes, Kanban workstreams, daily stand-ups, and PowerShell-based self-healing scripts; designed and delivered Aternity training modules.
YASH Technologies Private Limited
Jul 2015 – Sep 2016
Managed infrastructure management services and SAP project implementation; led 21 L1 service desk engineers; drove OS and security updates; supervised enterprise application installation and troubleshooting; managed remote access issues; developed service desk routing matrices and call scripts; acted as Queue Manager; supported an SSAE 16 Type II Service Desk Audit.
BENTLEY System (I) Private Limited
Dec 2008 – Apr 2015
Served as a core pilot member of the global service desk; resolved high-priority P1 issues with NOC and Data Center teams; managed Active Directory and SAP accounts across CRM, R3, BW, and portal environments; provisioned virtual machines for VDI deployments; configured and safeguarded data using Autodesk, Iron Mountain, and MozyPro backup solutions.
MCA & SDMA
Defined the testing framework and test cases for global Cloud PC rollout; validated OS task sequences and feature updates across VDI, physical, tablet, and macOS environments; performed device driver validation for Wi-Fi, display, sound, and network adapters.
Formulated and executed end-to-end testing strategies for Microsoft Intune and Windows Autopilot; evaluated zero-touch provisioning, verified user-driven enrollment profiles, and conducted regression testing on policy enforcement.
Performed functional and integration testing for Zoom Workplace, Microsoft Teams, Webex, Cisco Jabber, and Symphony, including audio/video performance and screen-sharing stability.
Led certification of laptop, tablet, and MacBook models and performed plug-and-play testing for monitors, headsets, webcams, and keyboards.
Tested monthly security patches, monitored system performance before and after installation, and performed cross-browser compatibility testing for Edge, Chrome, and Firefox.
Community welfare initiatives