About
Responsible, innovative, passionate, and committed professional seeking a challenging position to utilize and improve skills, demonstrate abilities, and contribute to organizational goals.
Experience
Operations Manager & CRM Manager – EdTech
National Olympiad Foundation
Dec’24- Jan ’26
Analyzed operational and customer data to generate actionable insights; managed CRM systems for customer lifecycle management, engagement, and retention; collaborated with sales, academic, and technology teams to streamline onboarding and resolve issues; ensured high retention through proactive relationship management.
Assistant operation manager
National Olympiad Foundation
Oct’22- Dec ’24
Communicated with schools for conducting online exams; developed strategies to guide students; maintained and analyzed data and prepared results; supported business expansion through online platforms including Amazon and Meesho; managed inventory of study materials and shipments.
C &RO
RiddhiSiddhiServicesPvtLtd.
Dec’20-Feb’22
Communicated with employees and support staff; followed up with customers; developed strategies to complete targets; provided resolutions and ensured customer satisfaction; built positive working relationships; performed negotiations and reached fair conclusions for settlements.
J.S.O
CareHealthInsurance
Apr’20-Nov’20
Handled inbound and outbound customer calls and emails; worked toward campaign targets; resolved queries and complaints; maintained customer requirements; generated new leads; introduced products and communicated brand values to customers.
Education
Akshay Academy
B. Sc, Computer Science
P.R.T.S.
I.T. I Diploma, Electronics
Nalanda Vidhya Niketan
HIGHSCHOOL, P.C.M.