Diksha Koli
Client Relations Manager
About
Client relations and key account management professional with 3+ years of experience across corporate gifting, operations, and B2B sales. Skilled in owning the client lifecycle end-to-end, including proposals, vendor coordination, delivery, issue resolution, sales, retention, and operational efficiency.
Experience
Client Relations Manager
The Good Road Gifting
Sep 2025 – Present · New Delhi
Manage end-to-end client relationships for corporate and bulk gifting projects; coordinate brands, vendors, and logistics partners; own client communication, confirmations, timelines, and issue resolution; prepare proposals, proforma invoices, and delivery timelines; oversee personalization, packaging, quality checks, and dispatch coordination.
Key Account Manager
Suraagna Consultants
Jul 2024 – Aug 2025 · New Delhi
Led product and brand launches that drove a 20% increase in sales and expanded market presence; developed and executed sales strategies that improved distribution and stock management efficiency by 15%; managed client escalations and increased client retention by 30%.
Operations Executive
Suraagna Consultants
Jan 2023 – Jul 2024 · New Delhi
Supported 25% revenue growth through strategic account management and optimized distribution networks; managed sales forecasting and inventory control systems, improving operational efficiency by 30%; coordinated cross-functional teams to launch 5 new products aligned with business objectives.
Teaching Assistant
Abhyaas
Jul 2022 – Dec 2022 · New Delhi
Developed online learning materials for 100+ learners; conducted live doubt-clearing sessions that improved student satisfaction by 25%; coordinated with instructors and used LMS tools to support consistent learning outcomes.
Client Relations Manager
The Good Road
1 yr · Delhi, India
I’m happy to share that I am starting a new position as Client Relations Manager at The Good Road. Looking forward to this new journey, building strong relationships, and contributing to the growth of the organization. Grateful for the opportunities that brought me here and excited for what lies ahead!
Client Relationship Manager
The Good Road Gifting
1 yr
Manage end-to-end client relationships for corporate and bulk gifting projects. Coordinate with brands, vendors, and logistics partners to ensure timely execution. Handle client communication, confirmations, timelines, and issue resolution. Prepare proposals, proforma invoices, and delivery timelines. Oversee personalization, packaging, quality checks, and dispatch coordination.
Operations Executive
Suragana consultancy
2 yrs 6 mos · New Delhi, Delhi, India
Operations Executive | Client Service Specialist Experienced Operations Executive specializing in optimizing processes and enhancing client relationships. Skilled in streamlining workflows, addressing client needs, and implementing strategic solutions. Committed to improving efficiency and delivering exceptional service.
Stock Trader
Sure Trade Research & Pvt Ltd
7 mos · Delhi, India
Demonstrated expertise in analyzing market condition charts and executing trades with a 70% accuracy rate. Skilled in adapting to ongoing changes in market strategies and leveraging real-time data to inform decision-making. Known for a high level of adaptability and responsiveness to dynamic market conditions, ensuring effective and informed trading strategies.
Education
Indira Gandhi National Open University (IGNOU)
Bachelor of Commerce (B.Com), Commerce
2018 – 2023
IGNOU
Bachelor of Commerce - BCom, Business/Commerce
2018 - 2022
YMCA Cannought place
Diploma of management, Business/Commerce
Jul 2018 - Sep 2019