About
Results-driven operations and customer support professional with over 7 years of experience in customer service execution, SAP ERP workflows, CRM management, backend operations, SLA adherence, escalation resolution, and MIS reporting.
Experience
Operation Executive
Kimirica Hunter International LLP
Jun 2023 – Sep 2025 · Indore, MP
Managed end-to-end operational workflows and SAP data records; prepared daily and weekly MIS reports; coordinated with operations, logistics, and quality teams; maintained SOP adherence, data integrity, and audit readiness.
Customer Support Executive
Quess Corp Limited
2021 – 2023
Provided customer support through calls and emails; managed CRM records and SLA metrics; resolved complex escalations through root-cause analysis; contributed to improved customer satisfaction.
Customer Support Executive
Prime One Solutions
2019 – 2021
Provided customer care and technical support; maintained interaction logs and followed up on customer tickets; assisted with onboarding and training incoming support agents.
Education
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Bachelor of Science (B.Sc.), Computer Science
Graduated 2016
MP Board
Higher Secondary Certificate (12th Grade)
Passed 2013