Sunny Dsilva
Catering & Bakery Operations Manager
About
I m looking for work from home
Experience
Catering & Bakery Operations Manager
LOVE AT FIRST BITE (Family Enterprise)
Dec 2024 - Present (null) · Sawantwadi, Maharashtra, India
Overseeing end-to-end business operations with a focus on customer engagement and service delivery, managing supply chain and logistics for catering events to ensure quality control and timely execution.
Portfolio Risk Reviewer & Senior Associate
J.P. MORGAN CHASE
Feb 2022 - Nov 2024 (2 yrs 9 mo) · Mumbai, India
Conducted rigorous risk assessments for credit portfolios, ensuring 100% adherence to regulatory and internal compliance. Served as Subject Matter Expert (SME) for three months, training and mentoring new associates, and streamlined internal review processes, contributing to increased service efficiency.
Senior Consultant
TECH MAHINDRA
Jan 2015 - May 2019 (4 yrs 4 mo) · Mumbai, India
Managed floor operations and supervised team performance, selected for a high-priority chat project to establish communication protocols, provided high-tier customer service and upselling for a major UK-based telecom provider, and led quality assurance initiatives.
Senior Customer Service Representative
INTELENET GLOBAL SERVICES
Jul 2010 - Nov 2011 (1 yr 4 mo) · Mumbai, India
Delivered premium support for Barclay’s US credit card customers and exceeded sales targets for ancillary products.
Education
Kirti College, Mumbai
Higher Secondary Certificate (HSC)
Our Lady of Salvation, Mumbai
Secondary School Certificate (SSC)