Chetna Sarkar

Intern - Junior Process Analyst

Delhi, IndiaFinance, Marketing and Business Analysis
4roles
41skills
3education
6credentials

About

MBA Integrated Finance & Marketing candidate with hands-on experience across financial operations, business analysis, digital marketing, customer experience, retail analytics, risk/compliance and cost optimization.

Experience

Intern - Junior Process Analyst

SHJ International Technologies

02/2026-07/2026 · Indore

Worked as a Fleet Manager and managed fleet operations and service workflows; developed logistics SOPs covering payroll, billing and payment processes; monitored safety, permits and insurance compliance; optimized routes and supervised drivers.

Intern - Customer Relationship Officer

PVH Arvind Fashions (Tommy Hilfiger)

06/2024-12/2024 · Dehradun

Supported retail customer-experience and relationship initiatives contributing to ₹34.87 lakh in business across 477 transactions and 900 units; maintained customer interaction records and loyalty-program activities; tracked performance and revenue using Excel; developed weekly performance dashboards; supported inventory management and stock reporting.

Intern - Bid Management & Digital Marketing

Star Infra Developers Pvt. Ltd.

07/2023-08/2023 · New Delhi

Managed website, Google Ads and SEO/SEM activities; analyzed digital performance data; designed social media content and presentation material; coordinated tender documentation, deadlines and submission requirements for Project Casablanca, Udyog Vihar Phase 1.

Finance Operations Intern

SBI Life Insurance

07/2022-08/2022 · New Delhi

Supported underwriting through document verification and due diligence for term-life insurance applications; assisted backend finance operations and compliance accuracy checks; validated KYC and risk documentation and coordinated with underwriters to support timely approvals.

Education

Doon Business School

MBA Integrated, Finance & Marketing

2021-2026

75.8%

Red Roses Public School

Senior Secondary, Commerce, CBSE

2020-2021

95.6%

Red Roses Public School

High School, CBSE

2018-2019

91.5%

Skills

Financial AnalysisFinancial ModellingFinancial OperationsRevenue & Cost AnalysisRisk & ComplianceAccounting and BookkeepingDue DiligenceKYCUnderwriting SupportPortfolio AnalysisBusiness AnalysisProcess ImprovementKPI/MIS ReportingMarketing StrategyDigital MarketingConsumer BehaviourConsumer InsightsMarket ResearchCRMCustomer ExperienceCustomer RetentionRetail MarketingCampaign AnalysisCompetitive AnalysisMarketing CommunicationsMS ExcelPivotTablesPerformance DashboardsPower BITableauSAP S/4HANA (SD & FI)Tally ERP9Google AdsSEO/SEMWebsite DesigningFleet OperationsLogistics SOPsRevenue ReconciliationInventory ManagementValuationTender Documentation

Projects

Portfolio Diversification Strategies During Market Volatility

Analyzed portfolio construction, risk-return dynamics and diversification using theoretical frameworks and empirical market data across COVID-19 and post-pandemic periods.

Cost Optimization in Logistics

Conducted an operational cost study at Dart Express, identifying logistics inefficiencies and recommending data-driven improvements for fleet utilization and transportation costs.

Corporate Restructuring & Liquidity Case

Analyzed Aditya Birla Fashion Ltd. with focus on liquidity, profitability and strategic restructuring.

Service Quality Evaluation using SERVQUAL

Evaluated five service dimensions for Dr. Lal Pathlabs to assess customer satisfaction and identify improvement areas.

Internal Marketing & Customer Satisfaction

Studied employee engagement and internal service quality at The Competent Palace and their impact on customer experience.

Business Startup Pitches

Developed Cactus Leather and Financial Literacy App concepts integrating market feasibility and ROI considerations.