Sagar Pratap singh
Senior Travel Advisor
About
Dedicated customer support professional experienced in fraud risk management, lending sales, travel bookings, escalations, troubleshooting, and customer issue resolution.
Experience
Customer Support Professional - Fraud Risk Management
Startek-Flipkart Fraud Risk Management
November 2022 - July 2023 · Bangalore, Karnataka
Monitored and investigated suspicious transactions to prevent financial loss and support platform security. Resolved account issues, educated customers on security best practices, collaborated with security teams, and handled sensitive data with discretion.
Sales Executive - Lending Process
Globiva - Aditya Birla Process
August 2023 - April 2024 · Bangalore, Karnataka
Generated leads for personal, home, and business lending products through referrals, partnerships, and outreach. Assessed customer needs, recommended lending solutions, conducted client meetings, and explained loan products and terms.
Senior Travel Advisor
Concentrix - MakeMyTrip B2B Process
July 2024 - March 2026
Handled domestic and international hotel and airline bookings, escalations, high-ageing cases, cancellations, rescheduling, reissues, and refunds. Managed LCC wrapper tools, seats, baggage, meals, add-on services, PNRs, fare rules, penalties, and repricing. Worked on Emirates and Lufthansa airline systems through SPARK and provided personalized customer support.
Education
Delhi University
Bachelor of Arts
2018 - 2021
Secondary school
12th Standard
2017 - 2018
Secondary school
10th Standard
2015 - 2016