Sheetal verma
Customer Service Representative
About
Dedicated and results-oriented professional with extensive experience in Customer Support, Sales, and Business Analysis. Proven track record of managing voice and chat-based communication, handling client queries, and ensuring high customer satisfaction. Fluent in English and Hindi with strong problem-solving skills.
Experience
Customer Service Representative
Byju's Think and Learn Pvt Ltd
Mar 2022 – Feb 2026
Consistently achieved monthly sales goals through strategic lead generation and robust pipeline management.
Customer Service Representative
ARS Innovation Pvt Ltd
Jan 2020 – Feb 2022
Enhanced overall service delivery and query resolution time through streamlined chat and voice support processes.
SFA (Sales Force Automation) Executive
Superwell Pvt Ltd
Apr 2019 – Oct 2019
Automated tracking workflows using SFA tools, cutting data entry errors and speeding up client follow-ups.
Education
Arcade Business College
BBM, Bachelor of Business Management
1st Division
Bihar School Examination Board (BSEB)
Intermediate
1st Division
Central Board of Secondary Education (CBSE)
Matriculation (10th)
9 CGPA
Arcade Business College
Bachelor of Business Management (BBM), Business Management
1st Division