kalpana gop
Customer Support | Non-Voice | Back Office | Banking & Loan Operations
About
Customer service and operations professional with experience in customer service, loan sales, and collection/recovery; knowledgeable in KYC, loan documentation, Aadhaar/PAN verification, and CIBIL/credit scores.
Experience
Collection Executive
Creditsea (Credit3)
Collection/recovery process; customer follow-up and payment collection.
Loan Sales Executive
Creditsea (Credit3)
Personal loan sales, customer handling and loan-related documentation.
Customer Service Associate (CSA)
Technotask Business Solutions
1 year 6 months
Customer support and service handling.
Receptionist
Previous Experience
1 year
Front-desk and customer interaction.
Teacher
Previous Experience
3 years
Teaching and communication responsibilities.
Sales Executive
CreditSea
6 mos · Raipur, Chhattisgarh, India
Education
Pt. Ravi Shankar Shukla University (Pt. R.S.U.), Raipur
B.Com
Kalinga University
PGDCA
C.G. Board of Education
Higher Secondary
Pt. Ravishankar Shukla University, Raipur
Bachelor of Commerce