About
Customer service professional handling complex, high-priority customer concerns, providing operational support to agents, and coordinating advanced issue resolution with internal teams.
Experience
Associate
Sutherland Global Services Private Limited
2024 - Present
Handles complex customer escalations in an international process as Escalation Desk since August 2025; provides guidance to agents and coordinates with teams for timely resolution. Previously managed customer inquiries and delivered quality service.
Associate
Teleperformance Services India Private Limited
2023 - 2024
Managed customer inquiries and delivered high-quality service in a fast-paced environment; handled customer concerns, documentation, and escalations when needed.
Education
V.G. Vaze College
Bachelor of Accounting and Finance, Accounting and Finance
2021-2024
S.K Somaiya College
12th
2019-2021
Sheth Karamshi Kanji English School
10th
2019